Q - What is the purpose of this portal?
A - This portal is a web-based query management tool to submit and track sent HR or Payroll queries.
Q - I cannot log in to the portal. What can I do?
A - Please follow the steps in the Introduction to this portal linked on the right to gain access using your registered email address.
Q - How do I submit a new request?
A - Once logged into the portal, please select Submit a Request on the top right of the page.
Q - How will I receive an update to my request?
A - You will receive an automated notification via email with a link when we reply to your query.
For security purposes, you will click the link to login to review the reply. You may respond back to us through the Add to conversation box:
Q - How can I check the status of my request?
A - Within the portal, go to your name > Requests > My Requests, and select the applicable request from the list. You will be able to view the history or add any additional comments.
Please be advised that all communications will occur exclusively through the portal; therefore, kindly check the portal regularly for updates.
Q - How do I know my requests reach the right person?
A - As you are sending requests through the portal, you can be assured that your request will be allocated to the correct person who is best placed to resolve your query. You will receive regular updates to advise you of the status.
Q - How do I send a secure attachment?
A - You can add attachments securely to your requests from within the portal. There is an option called Add file or drop files here at the bottom of the request submission form for adding attachments.
Q - How long do I have to reopen a solved request?
A - A request can be reopened up to 3 business days after the request is deemed resolved. After this time, the request will be automatically closed. Please note that if you update a closed request, your query will still reach us, but a new request will be created.